Get more from your IT.
Give your staff the support they deserve.
In property management, there are many variables.
From the corporate infrastructure to each of the properties, the IT infrastructure is critical to our client's success. At Eastern Data, we understand the unique environment and can make sure we put in all the right solutions to secure the network and endpoints, enhance operations and improve reputation.
Eastern Data has been providing comprehensive IT solutions for more than 35 years. Our experts design customized strategies to empower your employees, deliver future-focused solutions, and maximize efficiency and productivity.
to set up a FREE IT consultation!
IT Solutions to Streamline Your Property Management Workflow
Your properties have a vast geographic spread.
In property management, properties can be spread out over a large geographic area. These distances mean that communication and organization are critical to success.
Investors need managed IT support that creates a cohesive environment for staff and helps to proactively protect businesses from vulnerabilities and human error.
Eastern Data has scalable solutions to support numerous locations with our national partner network of engineers and specializes in implementing a standardized network at each location to ensure optimal performance.
Remote assistance to improve workflow.
Eastern Data metrics prove 85-90% of all issues can be resolved remotely. Our team-centric approach to support fosters a level of familiarity with our client's infrastructure, end-users and workflows. This enables us to develop a relationship with our clients and instills a level of confidence in our abilities to provide support from anywhere, at any time.
Available on-site, whenever and wherever
In the event an issue cannot be resolved remotely, it will be escalated to an on-site resource available 24/7, no matter the location. Eastern Data has a national partner network of engineers available 24/7 ready to dispatch as needed.
At Eastern Data, we understand issues cannot wait and have developed relationships with third parties to ensure we have a model that is scalable to your needs. This ensures we mitigate problems quickly, adhering to guaranteed response times, and minimize any potential downtime.
Managed Services Designed for the Property Management Industry
The IT requirements of property management companies are time sensitive and
need to meet strict regulatory requirements. Our experts at Eastern Data are
well-versed in the complexities of the industry.
Here’s how we do it.
All-Inclusive IT Strategies
Property Management companies are unique in that there are both corporate and property networks that require end user and network support. Eastern Data provides scalable solutions to manage everything from the network, to the desktop and the end user all for a flat monthly fee. We will also work with any and all third party technology vendors to be the one stop IT shop that liaisons between all parties.
Flexible IT Support Models
Each organization has unique support needs. For some, a remote support desk could sufficiently satisfy all end user support requirements. For others, they may require an in-house resource to be available on-site or a Director inserted to manage a much larger operation. Eastern Data offers flexible support solutions to include on-site resources with different skill levels.
Fully Customized IT Support
Eastern Data conducts a thorough network assessment in order to understand the unique technical and support needs of the corporate and property environments. This enables us to develop a fully customized support proposal specifically tailored to our client's needs. We understand that there is no one size fits all model and make sure we include everything so that there are no surprises when onboarding a new client.
Secure Data Management
Property Management companies are responsible for sensitive information from buyers, sellers, banks, and more. At Eastern Data, data security is our highest priority. We make sure data is collected, stored, and managed properly to maintain compliance and protect the business.
What We Do
Eastern Data’s real estate IT experts work specifically with your company to build the best IT
service strategy to meet your goals.
Eastern Data’s Promise to Property Management Companies
Guaranteed Service Level Agreements and Response Times
All incidents are managed within a ticketing system by a guaranteed SLA based on issue severity. Each severity level receives a corresponding response. This ensures end users know when to expect a support technician to reach out for troubleshooting and resolution.
Completely Transparent Pricing
The Eastern Data team conducts a thorough network assessment to develop a flat-rate, all inclusive support proposal. Any project not included in the monthly contract is always quoted for approval prior to any work being completed. This allows our clients to budget for any potential future growth and scale accordingly.
Proactive Approach to Support & Security
While the solutions in the marketplace have been flooded with a wide range of vendor products suited for both enterprise and SMB networks, Eastern Data will identify a set of solutions that have been carefully selected to be the best suited value for the firm.
24/7/365 Helpdesk Support
Our helpdesk is available any day, anytime and from anywhere. If remote troubleshooting is not an option, we have a national partner network of technicians available if our client's are traveling or on a property outside of our immediate region.
What Property Management
Clients Have to Say
Your employees and clients deserve peace of mind.
A property management company is only as good as its IT infrastructure. Contact Eastern Data today and learn how custom-made managed IT support can improve business
operations across the board.
Call our sales team at 757-498-1600, email us at sales@easterndata.com, or fill out an online form to get started.
