Proven Managed Service Provider
for the Evolving Healthcare Landscape
For healthcare organizations, technology is an integral part of the process
Eastern Data understands the unique support needs of healthcare organizations and has over two decades of experience with a broad range of medical practices. With the wide adoption of EHR Systems and movement toward cloud-based systems, telehealth, and the increased volume of remote work, wireless and mobile devices into everyday medical workflow, our core competencies of system implementation and support have continued to expand Eastern Data’s specialization in the healthcare technology field.
Our service desk and field engineers are continuously trained and have supported various specialties and Electronic Medical Record/Practice Management software solutions as well as the integration of medical devices into those environments. Beyond just knowing how to support a business network, Eastern Data, as part of becoming a certified Business Associate, understands the specific requirements to support the network of a healthcare Covered Entity.
to discuss your Managed IT Service needs.
IT Solutions to Streamline Your Healthcare Workflow
Practices need intuitive solutions that make patient care a priority.
At Eastern Data, we realize that patient care is a healthcare practice's primary concern. Technology solutions should never pose a hindrance to that primary goal. We specialize in working with healthcare organizations to implement the best solutions to capture data, increase productivity, and do what technology is meant to do — improve processes for your staff.
Solutions that maintain regulatory compliance
Healthcare is one of the most heavily regulated industries; however, compliance standards should never interfere with a practice's ability to quickly and efficiently work. As a healthcare IT provider, Eastern Data takes HIPAA, HITECH, and other regulatory compliance needs into consideration at all times. We recommend solutions to make processes efficient while protecting data security to the highest degree.
Beyond the annual security risk assessment, through ongoing monitoring and management tools, Eastern Data is able to provide continuous audit and compliance reporting with updated risk analysis across all network components that transmit or store ePHI. This ongoing monitoring can also be included as part of the overall incident management system and provide documentation for federal and state mandated breach notification and reporting.
Build an effective cybersecurity strategy
The level of sophistication and potential liability has grown exponentially and requires medical networks to not only be secured and properly protected by traditional antivirus and disaster recovery methods, but to be continuously monitored and updated to address the latest threats with a new wave of tools and technologies. With the myriad of solutions and services entering the market, and the wide adoption of cloud based medical applications, it is often difficult to identify which value-based technologies should be part of an effective cybersecurity strategy.
Eastern Data’s extensive experience working with medical practices and cybersecurity solutions provides its clients the ability to implement strategic technology management plans that are affordable, and ensure not only HIPAA compliance but also protect against significant business interruption.
Managed IT Services Designed for Healthcare Organizations
Eastern Data is well-versed in the unique technology needs, challenges, and opportunities for
medical practices and larger organizations to create a better status quo.
Here’s how we do it.
Comprehensive, Fully-Customized IT Strategies
Eastern Data provides scalable solutions to manage everything from the network to the desktop to the end user all for a flat monthly fee that the practice can budget for on an annual basis. We will also work with any third party vendors as the client liaison to be the one stop technology shop.
Complete EMR Implementation
EMR solution are the lifeblood of day-to-day operations. Practices cannot afford issues with slowness or connectivity. Eastern Data ensures every IT infrastructure is set up for optimal performance, whether it be an on-premise or a cloud-based solution. Additionally, we work with all of the EMR's and we love them all equally. We share our experience with whatever solution clients currently have in place or are looking to move towards in the future.
Flexible IT Support Models
Each practice has unique support needs. For some, a remote helpdesk could sufficiently satisfy all end user support needs. For others, an on-site resource may be better suited. For larger, enterprise sized clients, perhaps an IT Director is necessary to facilitate IT strategy. Eastern Data offers flexible support models with many different skillsets that may be the best fit to insert into an organization.
Cost-Effective Technology Procurement
Adding tech capabilities to practices is a research-intensive decision-making process. Eastern Data will assist in finding, quoting, purchasing, and receive the most viable solutions to improve each practice. Our experts manage the entire implementation process, limiting impact on productivity.
What We Do
Healthcare organization needs a managed IT service provider with expertise in their industry.
Eastern Data has decades of experience in the healthcare sector, providing
better solutions and increased productivity.
Our Promise to Medical Practices
Guaranteed Service Level Agreements and Response Times
All incidents are managed within a ticketing system by a guaranteed SLA based on issue severity. Each severity level receives a corresponding response. This ensures end users know when to expect a call back for support.
Transparent
Pricing
The Eastern Data team takes extra care to educate clients as we manage every tech component, system, upgrade, and expenditure. Our transparent pricing model helps practices budget services today and for future needs.
Proactive IT Support & Security
While the solutions in the marketplace have been flooded with a wide range of vendor products suited for both enterprise and SMB networks, Eastern Data will identify a set of solutions that have been carefully selected to be the best suited value for the practice.
24/7 Helpdesk Assistance
Eastern Data, offers 24/7 help desk assistance for every clients. No matter what questions, concerns, or issues may arise, we’ll jump in immediately. For any on-site problems, we have a nationwide network of technicians to ensure setups are running smoothly.
What Our Healthcare
Clients Say
Turn to a healthcare-focused
managed IT service provider
Are you ready to switch to a managed services provider that understands the complexities of healthcare technology?
Set up a FREE consultation with Eastern Data today!
Call our support team at 757-498-1751, shoot us an email at sales@easterndata.com, or fill out an online form to get started.