IT People You Can Talk To
IT People You Can Trust
Celebrating
over 37 years
VA & NC
BASED
NATIONWIDE
PARTNER NETWORK
24/7/365
SUPPORT
Schedule your free network assessment today!
It’s our job to help your business save money, work faster and focus on what is most important. Complete the form to schedule a network assessment with a senior Eastern Data team member.
IN BUSINESS
SINCE 1986
VIRGINIA
BASED
NATIONWIDE
PARTNER NETWORK
24/7
SUPPORT
Expect More from IT Support
Eastern Data is the Virginia and North Carolina IT Support and Managed Services Provider that offers businesses a competitive advantage by helping boost productivity, efficiency, and network security. Our experts specialize in identifying IT challenges and designing customized IT solutions for any business.
All-inclusive approach to IT support
Managed IT Services are designed to be a flat rate, all-inclusive, proactive approach to network security, cybersecurity and end user support. Our clients rest easy knowing that we are here every step of the way, no matter when or where they may be. Our goal is to continuously ensure that we have the best fit solutions deployed in the environment based on client needs so that issues are identified before they occur and downtime is minimized.
Dedicated Service Team
Our clients are assigned a dedicated service team to provide a level of consistency, redundancy and continuity that fosters familiarity and a relationship between our client's staff and our support team. This includes both technical and non-technical resources, so that every client is supported in all aspects.
It is Eastern Data's standard to precisely document every environment, ensuring that our team knows every clients' people, processes, and nuances so that when a service ticket is received, we already know what to look for.
Managed IT Services with real industry experience.
We understand that all companies are unique and have their own set of network and support needs. At Eastern Data, we believe that there is no "one-size-fits-all" approach, and that our clients need solutions and support that are specific to their environment. With over 35 years of experience, we understand the many challenges and opportunities in different industries; from small to mid-size businesses.
Why Work with Eastern Data?
We realize that a secure & reliable IT infrastructure is critical,
but we put an extraordinary effort into building our client relationships.
In addition to ensuring our clients have the right security solutions in place, Eastern Data takes it a step further to ensure that our people are dedicated to our mission to build trusted client partnerships. There is a reason our tagline is "IT people you can talk to. IT people you can trust" and we make sure it is consistently demonstrated in every engagement we have with our clients.
We prioritize three main values that set us apart in the IT Service industry:
Communication
Communication is at the core of our success. We hire on it, we train on it, and we constantly reinforce it. It is the backbone of our support success, and ensures that client expectations are clearly defined and satisfaction rates are maximized. We have a very team centered approach to our support model, as we are all in constant communication. This ensures that we have the right resources involved to frequently keep our clients updated every step of the way.
Responsiveness
We manage all incident responses within a ticketing system by a guaranteed Service Level Agreement based on issue severity. Our clients know when to expect a call back from our support desk. Additionally, all clients are assigned a dedicated Account Manager, who serves as the client liaison for all non-technical endeavors. These resources are available to answer questions, escalate emergency incidents, provide quotes, or even negotiate on your behalf with other third party vendors like ISP, phone or copier vendors.
Value Proposition
We understand the budgetary restrictions small to midsize businesses face, and that's why we offer value-based solutions our clients benefit from the most.
We strategically plan hardware and software purchases for the the future, so our clients can properly budget for annual expenditures. We make sure to evaluate all available solutions and conduct a proper cost analysis to validate all recommendations.
Who We Serve
Eastern Data specializes in small to midsize business. We are particularly experienced in a number of specialized industries. This allows us to use our experience with new clients, and provide insight into best practices, business growth, compliance and productivity.
Industries we have a wealth of experience with include:
How We Work
Eastern Data conducts a thorough network assessment as part of all engagements, free of charge.
We evaluate the infrastructure, technology and support needs to develop a package that is specifically tailored to the
business environment. This means that our clients get the best technology recommendations with the goal of improving process, protecting assets and driving operational growth.
Strategic Planning
Technology is not static, but it's also not free. Eastern Data proactively monitors the future of IT to make comprehensive recommendations for current and upcoming upgrades.
Round the Clock Managed Services
We have your back, 24/7. Your IT infrastructure is constantly monitored, and we proactively look ahead so there are no surprises.
Services
Get in Touch Request a FREE business IT consultation
Call our team at 757-498-1600
Sales: sales@easterndata.com
Accolades
