Speak with a Business IT Consultant

It’s our job to help your business save money, work faster and focus on what is most important. Complete the form to schedule a call with a senior Eastern Data team member.

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IN BUSINESS
SINCE 1986

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VIRGINIA
BASED

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NATIONWIDE
PARTNER NETWORK

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24/7
SUPPORT

Expect More from IT Support

Eastern Data offers businesses a competitive advantage by helping boost productivity,
efficiency, and network security. Our experts specialize in identifying IT challenges and designing customized
IT solutions for any business.

All-inclusive approach

All-inclusive approach to IT support

Managed IT Services are designed to be a flat rate, all-inclusive, proactive approach to network security, cybersecurity and end user support. Our clients rest easy knowing that we are here every step of the way, no matter when or where they may be. Our goal is to continuously ensure that we have the best fit solutions deployed in the environment based on client needs so that issues are identified before they occur and downtime is minimized. 

Dedicated Service Team

Our clients are assigned a dedicated service team to provide a level of consistency, redundancy and continuity that fosters familiarity and a relationship between our client's staff and our support team. This includes both technical and non-technical resources, so that every client is supported in all aspects. 

 

It is Eastern Data's standard to precisely document every environment, ensuring that our team knows every clients' people, processes, and nuances so that when a service ticket is received, we already know what to look for. 

Dedicated Service Team
Managed IT Services

Managed IT Services with real industry experience.

We understand that all companies are unique and have their own set of network and support needs. At Eastern Data, we believe that there is no "one-size-fits-all" approach, and that our clients need solutions and support that are specific to their environment. With over 35 years of experience, we understand the many challenges and opportunities in different industries; from small to mid-size businesses. 

Why Work with Eastern Data?

We realize that a secure & reliable IT infrastructure is critical, 

but we put an extraordinary effort into building our client relationships.

In addition to ensuring our clients have the right security solutions in place, Eastern Data takes it a step further to ensure that our people are dedicated to our mission to build trusted client partnerships. There is a reason our tagline is "IT people you can talk to. IT people you can trust" and we make sure it is consistently demonstrated in every engagement we have with our clients.

 

We prioritize three main values that set us apart in the IT Service industry:

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Communication

Communication is at the core of our success. We hire on it, we train on it, and we constantly reinforce it. It is the backbone of our support success, and ensures that client expectations are clearly defined and satisfaction rates are maximized. We have a very team centered approach to our support model, as we are all in constant communication. This ensures that we have the right resources involved to frequently keep our clients updated every step of the way.

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Responsiveness

We manage all incident responses within a ticketing system by a guaranteed Service Level Agreement based on issue severity. Our clients know when to expect a call back from our support desk. Additionally, all clients are assigned a dedicated Account Manager, who serves as the client liaison for all non-technical endeavors. These resources are available to answer questions, escalate emergency incidents, provide quotes, or even negotiate on your behalf with other third party vendors like ISP, phone or copier vendors. 

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Value Proposition

We understand the budgetary restrictions small to midsize businesses face, and that's why we offer value-based solutions our clients benefit from the most.  

We strategically plan hardware and software purchases for the the future, so our clients can properly budget for annual expenditures. We make sure to evaluate all available solutions and conduct a proper cost analysis to validate all recommendations. 

Who We Serve

Eastern Data specializes in small to midsize business. We are particularly experienced in a number of specialized industries. This allows us to use our experience with new clients, and provide insight into best practices, business growth, compliance and productivity.

Industries we have a wealth of experience with include:

How We Work

Eastern Data conducts a thorough network assessment as part of all engagements, free of charge.

We evaluate the infrastructure, technology and support needs to develop a package that is specifically tailored to the
business environment. This means that our clients get the best technology recommendations with the goal of improving process, protecting assets and driving operational growth.

  • 1

    Assessment

    We get to know your business inside and out so we can deliver the most comprehensive IT plan that covers every aspect of your technology.

  • 2

    Building Your IT Team

    Each Eastern Data client has their very own IT Team. We choose the right expertise to create an individual plan for your company from top to bottom.

  • 3

    Onboarding

    We work closely with our clients to develop individual onboarding
    procedures that keep your staff up to date and fully trained – with minimal downtime.

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  • 5

    Strategic Planning

    Technology is not static, but it's also not free. Eastern Data proactively monitors the future of IT to make comprehensive recommendations for current and upcoming upgrades.

  • 4

    Round the Clock Managed Services

    We have your back, 24/7. Your IT infrastructure is constantly monitored, and we proactively look ahead so there are no surprises.

Services

Managed
IT Services

Managed IT Services

Our managed services provide complete, top to bottom coverage for ALL your tech components.

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Strategic
IT Consulting

Strategic IT Consulting

Eastern Data Inc. has spent three decades building a reputation as an expert, reliable source for IT consulting.

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Compliance

Compliance

Your business shouldn’t live in fear of fines. Trust Eastern Data to effectively communicate with your team and manage your compliance requirements.

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Staff
Augmentation

Staff Augmentation

Lengthy recruitment processes. Tedious hiring demands.

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Get in Touch Request a FREE business IT consultation

Call our team at 757-498-1600