Scale with grace.
Build an IT infrastructure to propel the future.
The future of small to medium size businesses depends on the systems they have in place.
As a company grows, employees need an IT system that’s intuitive and efficient. Business technology needs to enhance success and help employees overcome challenges.
Eastern Data has specialized in working with SMBs for more than three decades. Our exhaustive managed IT services are designed to help companies grow with top-notch security, procurement/implementation, and all-inclusive network and end user support.
to set up a FREE IT consultation!
IT Solutions to Streamline Small Business Workflow
IT investments organizations can budget for
In every industry, IT investments need to make basic cost benefit analysis. For SMBs, budgetary constraints are much steeper because IT hasn't necessarily always been a priority and may not have been included in the original operation expenditures budget. At Eastern Data, we realize the importance of technology and the need to make clear decisions that will directly improve the process for staff and the organization. We guarantee transparent pricing that highlights exactly where spend is and how that can benefit the organization over the course of use.
IT support models are flexible
Each organization has unique technology and support needs. Eastern Data metrics reflect that 85-90% of all issues can be resolved remotely. We traditionally reserve the remaining 10-15% for a scheduled monthly on-site visit. For the majority of our clients, this model is exceedingly adequate. In the event a client requires an on-site resource more frequently, or if there is a need for a resource to be co-located for a dedicated number of hours per day, we provide this level of flexibility in our Agreements.
Technology spend needs to be cost-efficient
Investing in IT is critical for the long-term success of SMBs. Eastern Data will procure and implement technology and will utilize our established, long-term relationships with vendors to extend any special or discounted pricing we receive.
Additionally, if our clients are evaluating any third-party technology services, solutions or applications, Eastern Data will assist in the process by ensuring the infrastructure adequate and will provide any feedback based on research and experience.
Managed Services Designed for Small to Mid-Size Businesses
Many small businesses are under the impression that adequate IT support is unachievable and that monthly costs are out of budget. Eastern Data works closely with SMBs to provide a secure and efficient IT infrastructure designed to keep data protected and support ongoing growth with value-based solutions.
Here’s how we do it.
Scalable IT Strategies
IT Solutions serve to encourage growth and should never be a barrier to scalability. At Eastern Data, we've spent years working with clients to understand best practices and best-fit security solutions. We always take into account strategies for growing organizations. This helps ensure that clients technology infrastructure is equipped for today, next month and for years to come.
Information-Based Managed Services
It is critical to understand the value and purpose of all the technical recommendations and to demonstrate that we have done our due diligence before presenting any solutions to our clients. This includes a cost/benefit analysis, case studies and industry experience to ensure that we are working within our client's busget and workflow to properly plan for future growth and an evolving threat landscape.
Exhaustive Security Measures
Small businesses are the most common target for cybercriminals. For smaller businesses, a data breach can be costly enough to make recovery difficult or impossible. Eastern Data takes an extremely proactive and all-inclusive approach to IT security. Our experts make sure every weakness is patched and systems are continuously monitored and maintained.
Fully Customized IT Support
Eastern Data conducts a thorough network assessment in order to understand the unique technical and support needs of each of our clients. This enables us to develop a fully customized proposal specifically tailored to client's needs. We understand that there is no one-size-fits-all model and make sure that we include everything so that there are no surprises when onboarding a new client.
What We Do
A sound IT infrastructure is crucial to maintaining customer satisfaction as your business grows.
Eastern Data was once a growing business, too. We understand the challenges and we know the best
solutions to overcome them.
Eastern Data’s Promise to Small Businesses
Guaranteed Service Level Agreements & Response Times
All incidents are managed within a ticketing system by a guaranteed SLA based on issue severity. Each severity level receives a corresponding response. This ensures end users know when to expect a support technician to reach out for troubleshooting and resolution.
Transparent Pricing
At Eastern Data, our Agreements are an all-inclusive, flat monthly fee. Clients expect invoices to reflect the exact services included and set at a regular, understood rate. This allows clients to budget annually for support, any anticipated growth, and for any project work identified during the technology review meetings.
Value-Based Solutions
While the solutions in the marketplace have been flooded with a wide range of vendor products suited for both enterprise and SMB networks, Eastern Data will identify a set of solutions that have been carefully selected to be the best suited value for the organization.
24/7 Remote Helpdesk Support
All Eastern Data SMB clients have access to remote helpdesk support for any questions, concerns, or issues. For issues requiring on-site support, we have the ability to dispatch Field Engineers to client location. If a client is not geographically within the immediate service area, we have a nationwide network of engineers available.
What Our Small Business
Clients Have to Say
Bring your business to the next
level with future-proof
managed IT services.
Your future is bright. Give your company an IT infrastructure that guarantees success. Turn to Eastern Data for SMB-focused IT support and scale your company with confidence.
Set up a FREE consultation with Eastern Data today!
Call our support team at 757-498-1751, email us at sales@easterndata.com, or fill out an online form to get started.