Flat-rate, all inclusive IT Services
customized for each clients' needs
Technology requirements and the cyber threat landscape are constantly evolving. It is critical to have the people and solutions in place to proactively monitor and maintain the technical environment as well as the support system to assist end users with any remediation. At Eastern Data, we create customized IT services specifically tailored to every clients' needs with the goal of minimizing reactive services, driving efficiencies, and enhancing delivery.
Advantages of Managed IT Support
Managed Services Delivery Overview
Eastern Data’s Managed IT Service Models
Fully Managed IT Support
Eastern Data is essentially an extension of our client's organization in that we manage and maintain the entire technology infrastructure and field all end user support needs. This allows clients to focus on their business and not worry about the difficulties included with hiring, training and turnover of an internal staff.
Co-Managed IT Support
Eastern Data has the ability to provide supplemental IT support to organizations with an internal IT staff. Our support is scalable dependent on each of our clients needs. We have the ability to offload some of the tasks an internal department would rather shift to an outsourced company, including network administration, NOC services and helpdesk support.
Eastern Data’s Approach to Managed IT Services
The sales process begins with an exhaustive assessment of the people, the infrastructure, and the needs. Eastern Data ensures we have a complete understanding of the environment in order to make a proper recommendation on all of the solutions and support services included in the proposal.
Assigning the Dedicated IT Support Team
Once a client comes on board, they are assigned to a dedicated service team, responsible for the management of the infrastructure and strategic technology solutions. Eastern Data pairs our clients with experts best-suited for their particular industry, applications, and support needs.
Onboarding as a New Client
We make the transition to Eastern Data as the new IT provider as seamless as possible. We collect all pertinent documentation and input it into our knowledge base to ensure our Service Desk is prepared to intake support requests. Our goal is to minimize the transition timeline and reduce any associated downtime.
Truly Unlimited Support
Our team proactively monitors and maintains the IT infrastructure and our Engineers are available 24/7/365 to assist with any and all support needs that may arise. We encourage our clients to take advantage of the unlimited support so that we can resolve their requests as quickly as possible and will not have to wait until they see their Field Engineer during the scheduled on-site visit.
Regular Business Reviews
We regularly schedule business reviews with our clients to review solution-generated reports, discuss the strategic initiatives of the organization and how technology aligns with those goals. This also allows us to update the projected annual technology budget and determine which projects are prioritized in order to keep hardware and software at an agreed upon age range and risks minimized.